Shipping policy

SHIPPING POLICY

ORDER PROCESSING

Orders are carefully prepared and processed within 3–5 business days, excluding weekends and holidays. Processing time is separate from the carrier’s delivery time.

SHIPPING AREA

Creativa Papery & Co. currently ships within the United States only. We do not offer international shipping at this time.

SHIPPING RATES AND DELIVERY

Available shipping options and costs are displayed at checkout based on the order and delivery address. Delivery dates shown at checkout are estimates and are not guaranteed. Carrier delays caused by weather, holidays, or other circumstances are outside our control.

TRACKING

Once your order has shipped, you will receive a confirmation email with tracking information. Please allow time for the carrier to update the tracking status.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error, contact us immediately at creativapaperyco@gmail.com. Once an order has been fulfilled or shipped, we cannot guarantee that the address can be changed.

DAMAGED, LOST, OR INCORRECT ORDERS

Please inspect your order upon delivery. If your package arrives damaged or you receive an incorrect item, contact us within 5 days of delivery at creativapaperyco@gmail.com. Include your order number and clear photos of the item and packaging so we can assist you.

If tracking shows that your package was delivered but you cannot locate it, please wait 24–48 hours and check with household members, neighbors, and your local carrier. Customers are responsible for contacting the shipping carrier directly using the tracking number provided. Creativa Papery & Co. is not responsible for packages confirmed as delivered to the address entered at checkout.

CONTACT

For shipping questions, contact us at creativapaperyco@gmail.com.